Terms & Conditions

The Order Process:

We accept orders through the online store and via the contact form.

Submitting an order through the online store:

You send us the name/details of the wallpaper you would like to order, along with the wall dimensions and any extra requirements or information. Full payment of your wallpaper order and shipping costs are required to place an order via the online store. Upon sending your order to us and after payment has been received you will receive an email from Kate Succar with a ‘mock up’ of how the wallpaper design will look at your wall size. You are welcome to ask for placement and scale changes (no additional cost). Please note that at this stage the order is not obligatory, and you, or we have the right to abandon the contract. Once you have confirmed to go ahead with the printing of the wallpaper the sale is final. All orders are final and are not subject to refunds or returns for change of mind.

Submitting an order via the contact form:

If you submit an order or enquiry through the contact form you will receive an email within 24 hours from Kate Succar to discuss your order and costs. If you have any custom design or design change requirements to any wallpaper design than please submit your enquiry here on the contact form as there may be additional costs for custom changes to the design (there will be no additional costs for changes to placement of the design or scale changes). Once you and Kate have determined the costs of the order than a formal quote will be emailed to you containing the total cost of goods and services. Full payment of your wallpaper order and shipping costs are required before any design work or wallpaper printing commences. After payment has been received you will receive an email from Kate Succar with a ‘mock up’ of how the wallpaper design will look at your wall size. You are welcome to ask for placement and scale changes. Please note that at this stage the order is not obligatory, and you, or we have the right to abandon the contract. Once you have confirmed to go ahead with the printing of the wallpaper the sale is final. All orders are final and are not subject to refunds or returns for change of mind.

Bespoke Order Process:

A bespoke design is a new wallpaper design created by Kate Succar from your brief. Please contact Kate Succar via the contact form or email address (kate@willothewisp.com.au) with the bespoke project requirements and job details. Bespoke designs are entitled to part payment options where the buyer can pay for the design costs initially and the printing and postage costs at a later date. Specific dates for part payment options can be negotiable and will be outlined on a formal quote emailed to the buyer before work commences. Please not that this is contract work and is not subject to cancellations or abandonment of the contract. If you are not happy with the bespoke design outcome then you can cancel the 2nd part payment (payment of printing and postage), however the 1st part payment (fee for the time spent to create a bespoke design) is non refundable. Please ensure you to speak to Kate in-depth about your project requirements and expectations for a bespoke design before placing an order.

Images Policy:

All images and photos from this website are copyright of Will o’ The Wisp Wallpaper & Wall Murals 2021 and must not be copied or reproduced unless with permission. If you intend to share one of our image or photos you must tag it with our website address and clearly state that the image or photo belongs to Will o’ The Wisp Design.

Design Policy:

All wallpaper and wall mural designs are copyright of Will o’ The Wisp Wallpaper & Wall Murals 2021 and must not be copied or reproduced under any circumstances.

Will o’ The Wisp retains ownership of all wallpaper and wall mural designs. No designs are exclusive and all designs can be reproduced at any time. Fees for bespoke or custom designs are calculated based on the estimated time spent to create these designs. Payment does not confer automatic copyright or intellectual property ownership to the customer. 

Printing Policy:

Will o’ The Wisp cannot accept responsibility for colour and texture variations which occur occasionally. Every effort has been made to reproduce colours accurately but due to digital imagery some colours shown online may not be exact representations of actual colours when printed.  

It is the buyers responsibility to measure the desired wall for wallpaper printing correctly and provide measurements. Will o’ The Wisp will not be at fault if measurements given by the customer are incorrect. 5-10cm ‘waste’ is added to these measurements which need to be trimmed off if not used after installation.

After payment you will receive a mock of how the wallpaper or wall mural design will look at your wall size. Once you have confirmed to go ahead with the printing of the wallpaper the sale is final. All orders are final and are not subject to refunds or returns for change of mind.

* Below image is an example of the ‘mock up’ you will receive to confirm before printing.

Quality Of Goods:

The product should be inspected prior to installation. Any defects should be reported to Will o’ The Wisp Design; claims cannot be made after the product has been used or installed. Hanging costs will not be refunded, therefore please be sure to check the condition of your product before it is installed.


Minor variations in colour may occur between prints. Variations of colours may also occur between on-screen proof and physical product. We cannot be held responsible for discrepancies between monitor settings. Where colour matching is important, we recommend asking for a sample prior to printing to ensure colours are acceptable.

Price Policy:

The price does not include installation.

Will o’ The Wisp reserves the right to update details or prices at any time, including Terms and Conditions.

Installation Policy:

Will o’ The Wisp recommends a qualified installer to install all our wallpaper.

Will o’ The Wisp will not be held accountable for any damage to the walls, at any time including during installation and removal.

Any and all information provide by Will o’ The Wisp regarding installation or recommended products are a guide only.

Production & Delivery Policy:

It is your obligation to enter the correct delivery address details at the time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

We will arrange for the delivery of your order with 24 hours of completing the custom printing. Delivery will take on average 5-10 days, but should not exceed 20 days depending on where you are located within Australia.
If you have not received your order within 20 days, please urgently contact us. We cannot be held responsible for delays or errors made by third party courier or postal services.

It is the responsibility of the customer to inform us if an order does not arrive. Once we learn if an order has not arrived by the due date, we will lodge an enquiry with the courier to ensure delivery occurs as soon as possible.

We will always ensure that the order is securely sealed in rigid packaging. Any damage that the package may incur during transit should be noted upon delivery and signed for as damaged.

For International orders, any import fees, duties or taxes levied at the point of entry into the destination country are the buyers responsibility. Will o’ The Wisp will not accept any of these charges.

Please note: if an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched according to our discretion. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

All pricing is in Australian dollars.

$30 nationwide shipping in Australia. Sent with TNT Courier, 5 – 10 business days.

$180 international shipping to UK, US and other selected International locations. Sent with TNT Express, 7 – 14 business days.

Returns & Refund Policy:

You have the right to cancel a wallpaper order (excluding bespoke design) or services (including customisations to a wallpaper design) at any stage BEFORE confirming to print. Please notify us via email (kate@willothewisp.com.au) of your cancelation request and a full refund will be issued within 7 business days if your cancellation request complies with this Returns & Refund Policy. Once you have received the ‘mock up’ of how the design will look at your wall size and then you have confirmed to go ahead for printing the sale is final and not subject to cancellations, or refunds/returns for change of mind. 

Bespoke orders (where we create a new design for you) are not subject to full refunds or returns for change of mind. This is contract work and is not subject to cancellations or abandonment of the contract. If you are not happy with the bespoke design outcome then you can cancel the 2nd part payment (payment of printing and postage). If payment has already been made for the 2nd part payment but you have not confirmed to go ahead for printing then a full refund of the 2nd part payment will be granted within 7 business days. However the 1st part payment (fee for the time spent to create a bespoke design) is non refundable

As all wallpaper orders are custom printed as per individual order, we cannot offer returns/exchanges on incorrectly ordered products.
For this reason, we also do not accept returns for change of mind. If you are unsure on colour/style please request a sample before placing an order.

We take extra care in packaging all items and orders are checked for any faults before printing. Please also check your wallpaper for defects prior to hanging, full refunds will be available in the instance of major faults which comply with Australian Consumer Law. 

Please also take care when installing the wallpaper or hiring someone to help with the install. Strictly, under no circumstances, are we able to compensate installation fees from third parties or take responsibility for installation errors. The product must be checked for any potential errors before the hiring of any third party, as we cannot accept any cancellation fees in the event that the product is not fit to be installed. We do not take responsibility or offer returns/refunds/exchanges for faults arising from installation.

Privacy Policy:

We have committed ourselves to protecting your privacy. We use the information gathered to enable your account and to enhance your online experience. We will not sell our database of customer details or details about customers to a third party. Any and all the information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. We respect the right of users to remain anonymous and will endeavour not to knowingly disclose user identities unless directed by a court of law.

We may release customer information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of our users, or others.

When you place an order through this website, we need to know your name, e-mail, phone number, and address for orders to be sent

“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use our website.

By using our website, you consent to the collection and use of this information by us.



Payment Policy:

We offer Direct Bank Transfer and credit card payments via eWay or Paypal. PayPals offers a secure Encryption software to ensure your personal details are kept safe. None of your payment details are stored, this ensures you will be happy with your transaction.

All wallpaper orders from Will o’ The Wisp Wallpaper & Wall Murals are custom made therefore full payment of wallpaper costs and postage is due before the order will be made and shipped. There will be no additional expense to the buyer once the order has been placed and paid unless the buyer requests a custom design change to the wallpaper design (excluding placement and scale changes). For example, If the buyer requests for a unicorn to be drawn into the design but has not notified us of these changes before placing and paying for the order then there may be an additional fee. The buyer will be notified to confirm the additional expense before any custom changes are carried out and no payment will be taken via our end until the buyer has confirmed additional charge and means of payment.

By paying for your order you have read, understood and agreed to these terms and conditions.