Shipping Policy

It is your obligation to enter the correct delivery address details at the time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

We will arrange for the delivery of your order with 24 hours of completing the custom printing. Delivery will take on average 5-10 days, but should not exceed 20 days depending on where you are located within Australia.
If you have not received your order within 20 days, please urgently contact us. We cannot be held responsible for delays or errors made by third party courier or postal services. 

It is the responsibility of the customer to inform us if an order does not arrive. Once we learn if an order has not arrived by the due date, we will lodge an enquiry with the courier to ensure delivery occurs as soon as possible.

We will always ensure that the order is securely sealed in rigid packaging. Any damage that the package may incur during transit should be noted upon delivery and signed for as damaged.

For International orders, any import fees, duties or taxes levied at the point of entry into the destination country are the buyers responsibility. Will o’ The Wisp will not accept any of these charges.

Please note: if an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched according to our discretion. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

All pricing is in Australian dollars.

$30 nationwide shipping in Australia. Sent with TNT Courier, 5 – 10 business days.

$180 international shipping to UK, US and other selected International locations. Sent with TNT Express, 7 – 14 business days.