Printing Policy:

We cannot accept responsibility for colour and texture variations which occur occasionally. Every effort has been made to reproduce colours accurately but due to digital imagery some colours shown online may not be exact representations of actual colours when printed.  

It is the buyers responsibility to measure the desired wall for wallpaper printing correctly and provide measurements. Will o’ The Wisp Wallpaper & Wall Murals will not be at fault if measurements given by the customer are incorrect. 5-10cm ‘waste’ is added to these measurements which need to be trimmed off if not used after installation.

After payment you will receive a file via email similarly titled “### MOCKUP.pdf’, this file shows how the artwork/wallpaper or wall mural design will look at your wall size. Once the client has agreed to the look and placement of the design the client will then be sent another document via email with a similar title to ‘### SPECIFICATIONS.pdf’. This additional documentation is a follow on from ‘### MOCKUP.pdf’ but shows specifications including panel sizes, ‘waste’ info and installation instructions. It is the clients responsibility to ensure wall sizes and layout are correct and advise Kate if they are not within 24hours of receiving ‘### SPECIFICATIONS.pdf’ document. After 24 hours orders will be in a production line to print and thus the order cannot be changed. 

Once you have confirmed to go ahead with the printing of the wallpaper the sale is final. All orders are final and are not subject to refunds or returns for change of mind.

* Below image is an example of the “### MOCKUP.pdf’, file you will receive to confirm before printing.