FAQ Custom Wallpaper Australia

1. Who is Kate?

Kate Succar is an artist/illustrator from Sydney Australia. She is the owner and sole designer of Will ‘o The Wisp unique wallpapers. Along with her talent for designing amazing wallpapers she is also a friendly and kind individual. Any questions please do not hesitate to contact her.

Kate is an international artist who creates bespoke and custom murals for businesses and residences. Her work can be seen world wide.

2. How can I order?

You can either contact Kate directly, submit an order/enquiry form or order online from the online store. Within 24 hours Kate will get in contact with you.

3. How do I measure the wall correctly?

Click the link for more information about how to measure your wall for custom wallpaper. For any further help please contact us.

4. Custom & bespoke wallpaper… What does it mean?

Custom Wallpaper – All wallpaper orders are custom printed to fit your intended wall size. Design, scale and colour can be changed to existing designs from the design library.

Bespoke Wallpaper – Kate also offers a bespoke wallpaper service. This is where she will create a brand new wallpaper / wall mural design for you from your detailed brief. Read more here.

5. WHERE CAN I FIND YOUR INSTALLATION INSTRUCTIONS?

Click here to view the installation instructions.

6. What type of fabric is Will o’ The Wisp’s wallpaper material?

Our wallpaper is fully functional commercial type 2 vinyl.

Vinyl wallpaper is high quality, the most resistant to moisture and the most washable. It is the preferable choice for kids rooms, bathrooms, kitchen and hallways.

Wallpaper made from paper is often cheap, absorbs moisture, is hard to clean and hard to remove hence why Kate does not use this type of wallpaper.

Kate has sourced some of the highest quality vinyl wallpapers available on the premium market today. They are suitable for both commercial and residential. These are commercial grade non woven wallpapers that meet the digital printing industry’s standards for materials that enhance image impact and colour, depth, dimension and durability. Additionally these products are Type II commercial digital wall coverings with Class “A” fire ratings.

Compared to traditional wallpaper our products can be removed easily as they are ‘strippable’ wallpaper. Find out more about removal here.

7. Are Will o’ The Wisp products high quality? What sets this business apart from the rest?

Kate’s services for design, print and materials are all of the highest standard. What sets this business apart is the customised services Kate can offer on her high grade vinyl wallpaper.

Design: Each order is custom made and therefore Kate has the luxury to offer buyers changes to colour, design and scale. See her designs.

Print: Printed at a super-fine art level for clear and vibrant designs. Hence the results are true works of art!

Materials: Kate’s designs are printed onto high grade wall vinyl wall materials. See these materials.

Wallpaper panels are printed and cut at 130cm wide by the height of the buyers wall. This makes installation easy as it is custom made to fit a specific wall.

8. I like a design but the colours are not quite right?

All wallpaper orders are custom made therefore colours can be changed. Contact the designer Kate with your design query and she can try to tweak the colours to fit perfectly in your desired space.

FAQ custom wallpaper australia

9. Can I see some wallpaper samples?

Certainly! A sample of vinyl wallpaper can be posted to you. Please email with your address.

10. I need a bespoke wallpaper design.

Read more about Kate’s bespoke services here. Or please contact her with the brief and requirements.

11. Do I need a professional installer?

A professional is recommended to install this wallpaper. Contact Kate with your location and she can help with a recommended installer.

12. How much wallpaper do I need?

This is made to order wallpaper and is printed on panels 130cm wide by the height of your intended wall. Thus to order wallpaper you first need to measure exactly the height and width of your wall. Contact Kate with your wall measurements.

FAQ custom wallpaper australia

13. Do I need wallpaper primer and adhesive?

Prior to installation it is strongly advised that the intended wall be primed. Proper preparation of this wall surface is critical to the performance of our wallpaper. The use of a quality wall covering primer and adhesive will not only assure good bond to your wall surface,  but also greatly facilitate the removal of the wallpaper as well as minimise damage to the drywall.

More information on recommended wallpaper primer and adhesive can be found here.

14. Can the wallpaper be easily removed?

The manufactures call this wallpaper range ‘strippable wallpaper’ because it is easy to remove. If you have properly primed your wall before installation then removal will be relatively easy. Read more details here.

15. How do I clean the wallpaper if it gets dirty?

Vinyl wallpaper is the most cleanable wallpaper on the market. You can remove ordinary dirt and smudges simply with a mild soap and warm water. Clean from bottom of wall upward. Rinse thoroughly with clean water from the top down using a sponge. Dry wallpaper with a soft lint free cloth or towel.

For more difficult stains that are only surface deep, the use of a stronger detergent is recommended. Firstly test on an inconspicuous area to make sure that the surface and ink are not damaged.

DO NOT USE steel wool or powdered abrasive because they can damage the image and textured surface.
DO NOT USE solvents, alcohol, pine oil, or cleaners that contain these kinds of products as they can remove the image and damage the textured surface.

When cleaning, always take measures to prevent water from dripping behind molding.

You can click here to download the care guide.

16. Does Will o’ The Wisp ship overseas?

Will o’ The Wisp will ship to selected international countries. Please contact Kate with your location to discuss shipping.

17. Where can I find Will o’ The Wisp’s terms and conditions?

Please click here to read the terms and conditions.

18. Where can I find Will o’ The Wisp’s ABN?

Will o’ The Wisp Wallpaper & Wall Murals ABN is 73 158 427 464

19. Can this wallpaper be installed in high traffic or commercial locations?

Yes. Our wallpaper is commercial grade vinyl wallpaper suitable for high traffic and commercial spaces. For optimal durability we recommend top coating with DreamGuard Protex3 or Universal Digi Clear from Viponds AUSTRALIA to help protect the surface of the wallcovering pattern from stain and abrasion. This can be very important for high traffic commercial areas. Top coating can be applied with paint roller on top of the wallpaper.

FAQ custom wallpaper australia

FAQ Custom Wallpaper Australia